Why responding to customers is important

Please excuse my grammar errors, I know I probably have tons in a paragraph, so bare with me when you read.

Today I was looking over some stat for this blog and noticed some traffic, and ah-ha, here comes my thoughts of why responding to customers is important - especially regards to a neutral or negative feedback.

1. Because we care! - we care what our customers are telling us; whether it's a good compliment or some suggestion.  We are listening and continuing to improve.

2. Because they care! - yes, we are all still human beings and we have the human natures, and wish to be respected.  The golden phrase- treat others as if you wish to be treated.

3. Because it is the right thing to do! - when we receive any email inquiries, we do our best to respond within 48 hours or sooner to show we care and we respect and we value each one's opinion.

Bonus:
When responding, please also be positive and respectful to your customers and feature the important factors to encourage them to understand the situation- which will always be improvement.

Ok, I hope you understand now, and have a wonderful day!

Dealing with FedEx or any customer service people

Tips
1. Call and demand request what you want
2. If they don't give you what you want, hang up and dial again
3. Repeat until you get your desirable results


I know it might take longer than expected, but trust me, not everyone know what they are doing; and most of the time they cannot actually resolve your issues of concerns.  So when i run into people who can actually get any requests done, I totally appreciate them!


just my little ranting, that's it! lol




2011-04-19
And guess what, this new friend of mine Doug (who is a talented singer with amazing crystal clear voice) had the following suggestion.  Isn't him just somewhere up there??!! 


1) Call and REQUEST what you want. 
2) If they don't give you what you want, make certain the problem is not with the information you gave them. If it is not, then 
3) Take your business where they have people who respect you. 
Just a thought. :)


Thanks Doug =D 

There is only one job we do:

To ensure our customers are happy

And who is our customers? Everyone!

ideas=? execution

Whenever there is an idea, that means research, planning, making the sounded decision, and execution.  So when you suggest something to us and don't see it being implemented right away, don't get disappointed yet.  We are always growing and improving and want to serve with the good quality of product and service, so we listen and decide whether it's viable and change accordingly. 

What is sad is my point of contact in the factory is going on maternity leave and i will be dealing with ..... let's just keep it that way and pray for the best! 

Learning something new everyday- the "relationship" between Distributor and Retailer

If one is at the natural food business, one's gotta know UNFI- major natural food distributor across the country, besides many other similar size or rather smaller ones that one can find online.  I guess our goal is also to get in with UNFI so the products can be widely distributed.  

The article posted by Jane Hoback on Natural Food Merchandiser says so beautifully that the partnerships between the distributor and the retailer is really like a "relationship" that needs time and effort from both end to develop, on top of the pricing, marketing promotion, flexibility, and inventory availability, along with a large selection of products to choose from, and the service.  There are many things a retailer look for in a distributor that distributor look for in the vendor.  Learning this will help us to provide exceptional services and products to our end-customers while staying competitive and a valued vendor for others!  That's what ecoVegan strives for!